Pay Your Utility Bill

ONLINE PAYMENTS - Click Here -> View and Pay Utility Bill

A $2.00 service fee will be included in your total payment charge.

PHONE PAYMENTS - Call Toll Free - 833-257-8345

A $2.00 service fee will be included in your total payment charge.  To make a phone payment you will need the Account Number and Street Address. 

Night Drop Box

Drop your payment in one of the Night Drop Boxes located in front and behind City Hall. Include your Account Number and Street Address with your payment.

BANK DRAFT PAYMENTS - Authorization Form

The City of Portales can draft your water bill from your checking or savings account each month.  This is a free service that we provide for your convenience.  Customers will still receive their water bill with a notation of PAID BY DRAFT on the bill card.  Funds will be drafted from the account on or after the 5th of the month.

To enroll in Automatic Bank Draft please download, fill out and return the authorization form along with a VOIDED CHECK to the Water Department by one of the following methods.

     1.  Return to the Water Department Windows at City Hall.

     2.  Drop in one of the Night Drop Boxes located in front and behind City Hall.

     3.  Mail to:  City of Portales, Water Department, 100 West 1st St., Portales, NM  88130

     4.  Your bank draft will be effective on the following month's billing.

All Payments made after 8:00 AM on the first business day following the 15th of each month will incur a penalty. 

Service is subject to disconnect if not paid by the 10th of the month following the due date.

YOU MAY NOT MAKE A PHONE, ONLINE OR DROP BOX PAYMENT FOR RETURNED CHECKS AND BANK DRAFTS, THESE MUST BE PAID IN PERSON BY MONEY  ORDER, CASH OR CARD.

DO NOT PAY YOUR PAST DUE BILL BY PHONE, ONLINE OR DROP BOX AFTER 8:00 AM ON THE 11TH WITHOUT DOING THE FOLLOWING AS YOUR ACCOUNT MAY BE DISCONNECTED OR ON THE LIST TO BE DISCONNECTED:

  1. Call the Water Department at 575-356-6662 for the total amount that is due.
  2. Make your Phone or Online Payment.
  3. Call the Water Department again once your Phone Payment is made so Clerks can remove you from the disconnect list or have your water reconnected.

 The Water Department Staff will take all necessary actions to ensure your continued service.


  

Contact Us


City Hall
100 W 1st St
Portales, NM 88130
Get Directions
  • Phone: (575) 356-6662 x 1027
  • Fax: (575) 356-3158
  • Personnel Directory
  • Hours: Monday - Friday 8:00 a.m.-4:00 p.m. (Closed Holidays)

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