Hook Up & Billing Information

Water and Wastewater Hook Up and Billing Information

The City of Portales provides water, wastewater and solid waste (garbage) services. If you are moving to a new location and request services the following procedures apply.
If the property you need to establish service for has an existing water meter or garbage bin you will need to visit City Hall located at 100 W 1st with a photo ID and make a deposit of $150 dollars for residential service. The City provides same day service Monday - Friday prior to 2 pm (Closed Holidays).
Pursuant to Section 27-4 of the Portales Municipal Code, the following policies and regulations are established.
TO VIEW THE UTILITY ADMINISTRATAIVE POLICIES AND RESOLUTION  (which contains information on Application for Service, Deposits and Deposit Refunding, Utility Billing and Due Dates, Delinquent Accounts, Payment Arrangements, Returned Checks or Bank Drafts, Utility Account Charges, Disputed and Erroneous Bills, Meter Tests, and Access to Meters) click here.

Contact Us

City Hall
100 W 1st St
Portales, NM 88130
Get Directions
  • Phone: (575) 356-6662 x 1027
  • Fax: (575) 356-3158
  • Personnel Directory
  • Hours: Monday - Friday 8:00 a.m.-4:00 p.m. (Closed Holidays)

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More Information

Cannon Air Force Base Roosevelt County Roosevelt County Chamber of Commerce Roosevelt County Community Development Center

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