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WELCOME TO OUR WATER UTILITY BILLING AND MORE PAGE

CUSTOMER CARE TEAM SUPERVISORS - 
Katherine Johnson

BILLING

Hours of Operation 
Monday - Friday
9:00 am - 1:00 pm
Closed for lunch 1:00 pm to 2:00 pm
2:00 pm to 4 pm

To establish water service with the City of Portales:
You will need to fill out the Utility Service Form 

water dude

If you are a Renter, please have your landlord fill out the Landlord permission form when setting up your service.
For more information you can call the Customer Care Team directly at  575-359-4853

THE MANY WAYS TO PAY YOUR UTILITY BILL
BILL PAY

ONLINE PAYMENTS - View and Pay Utility Bill

IN PERSON/DROP BOX/BY MAIL
1028 W Community Way PORTALES, NM 88130. Drop Box is to the right of the front door.

PHONE PAYMENTS - Call Toll Free - 833-257-8345

BANK DRAFT PAYMENTS - Authorization Form

IF YOU MUST PAY IN PERSON, YOU CAN PAY BY MONEY ORDER, CASH OR CARD FOR A RETURN CHECK OR BANK DRAFT.

*You will receive a processing fee on any payment made after 8:00 am on the first business day after the 15th of each month. 

*Please note if your service has been disrupted or disconnected and you paid online or by phone you must call the Customer Care Team at 575-356-6662 option 1.



Portales Preliminary Engineer Report 2023 - Water

DRINKING WATER QUALITY REPORT  
2021 Drinking Water Quality Report
2022 Drinking Water Quality Report


WATER CONSERVATION AND USE REPORT
2022 Water Conservation and Use Report
2021 Water Conservation and Use Report
2020 Water Conservation and Use Report

UPDATED UTILITY ADMIN POLICY
Utility Admin Policy



Gray Water SystemLife Cycle Gray Water
Gray Water Brochure
New Mexico Water Guides - Gray Water