Notice to Portales City Utility Customers

The City of Portales is concerned with the health of its customers and employees, so customers are encouraged to use the internet, the phone, or the drop boxes located in front or behind City Hall to pay utility bills. 


Payments for utilities may be paid as follows (include account number and street address):


  • By mail (check or money order) to the “City of Portales, 100 W. First Street, Portales, NM 88130”
  • Use drop boxes (check or money order)
  • By phone at (833) 257-8345 ($2.00 service fee applies)
  • Make online payments at ($2.00 service applies)


For assistance, please call (575) 356-6662, option 2.  For additional information about utility bill payments, visit website


Please avoid entering City Hall if you are experiencing flu-like symptoms or feeling ill.  Please call (575) 356-6662 and select an option to speak to city staff or visit the website at

Contact Us

100 W. First Street
Portales, NM 88130
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  • Telephone: (575)356-6662
  • Personnel Directory
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