Pay Your Utility Bill

ONLINE PAYMENTS

IMPORTANT BILLING INFORMATION:

A $2.00 service fee will be included in your total payment charge.
 
Payments made after 8:00 AM on the first business day following the 15th of each month will incur a penalty.  Service is subject to disconnect if not paid by the 10th of the month following the due date.
  

DO NOT PAY THE "PAST DUE" PORTION  OF YOUR BILL ONLINE AFTER 8:00 AM ON THE 10TH OF THE MONTH as your account may already be disconnected or on the list to be disconnected.
 
 Please do the following:

  1. Call the Water Department at 575-356-6662 for the total amount that is due.
  2. Make your online payment.
  3. Call the Water Department again once your online payment is made so Clerks can remove you from the disconnect list or have your water reconnected.

 
The Water Department Staff will take all necessary actions to ensure your continued service.

 
View and pay Utility Billing account.

BANK DRAFT PAYMENTS

The City of Portales can draft your water bill from your checking or savings account each month.  This is a free service that we provide for your convenience.  Customers will still receive their water bill with a notation of "PAID BY DRAFT" on the bill card.  Funds will be drafted from the account on or after the 5th of the month.

To enroll in Automatic Bank Draft please download, fill out and return this form along with a voided check to the Water Department by one of the following methods.

     1.  Return to the Water Department Windows at City Hall.

     2.  Drop in one of the Night Drop Boxes located in front and behind City Hall.

     3.  Mail to:  City of Portales, Water Department, 100 West 1st St., Portales, NM  88130

YOUR BANK DRAFT WILL BE EFFECTIVE ON THE FOLLOWING MONTH'S BILLING.

 

Contact Us


City Hall
100 W 1st St
Portales, NM 88130
Get Directions
  • Phone: (575) 356-6662 x 1027
  • Fax: (575) 356-3158
  • Personnel Directory
  • Hours: Monday - Friday 8:00 a.m.-4:00 p.m. (Closed Holidays)

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More Information

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